Information
Frequently asked questions
If your question isn't here, our contact page goes straight to a real person.
Orders & Shipping
How long does shipping take?
Standard shipping is 3–5 business days within South Africa. Express is 1–2 business days. Full details are on our Shipping & Returns page.
Do you ship outside South Africa?
We currently ship to South Africa and Namibia. If you're elsewhere, get in touch and we'll see what's possible.
Can I change or cancel my order?
If it hasn't shipped yet, yes — email us as soon as possible with your order number. Once it's dispatched, we can't intercept it, but our returns policy still applies.
Products & Ingredients
How do you choose what to carry?
We read the full ingredient list or product details before we carry anything, not just the marketing copy. More on this on our About page.
Are your body care products fragrance-free?
Most are, or have a fragrance-free option. Each product page lists what's in it — check the details tab on the product itself.
Why is the shop so small?
On purpose. We add products individually as each is approved, rather than filling shelves to look complete. See the full shop.
Returns
What's your returns window?
14 days from delivery, for unopened goods. Full policy on our Shipping & Returns page.
My order arrived damaged — what now?
Tell us within 48 hours with a photo and we'll sort a replacement or refund, no need to send anything back first.
Wholesale
Do you offer wholesale accounts?
Yes, for a small number of cafes, delis, and independent shops. See our Wholesale page to apply.