FAQ
Frequently asked questions.
If your question isn't here, our contact page goes straight to a real person.
Orders & Shipping
How long does shipping take? +
Standard shipping is 3–5 business days within South Africa. Express is 1–2 business days. Full details are on our Shipping & Returns page.
Do you ship outside South Africa? +
We currently ship to South Africa and Namibia. If you're elsewhere, get in touch and we'll see what's possible.
Can I change or cancel my order? +
If it hasn't shipped yet, yes — email us as soon as possible with your order number. Once it's dispatched, we can't intercept it, but our returns policy still applies.
Products & Ingredients
How do you choose what to carry? +
We read the full ingredient list or product details before we carry anything, not just the marketing copy. More on this on our About page.
Are your body care products fragrance-free? +
Most are, or have a fragrance-free option. Each product page lists what's in it — check the details tab on the product itself.
Why is the shop so small? +
On purpose. We add products individually as each is approved, rather than filling shelves to look complete.
Returns
What's your returns window? +
14 days from delivery, for unopened goods. Full policy on our Shipping & Returns page.
My order arrived damaged — what now? +
Tell us within 48 hours with a photo and we'll sort a replacement or refund, no need to send anything back first.
Wholesale
Do you offer wholesale accounts? +
Yes, for a small number of cafes, delis, and independent shops. See our Wholesale page to apply.