Help
Frequently asked questions.
If your question isn't here, our contact page goes straight to a real person.
01
Orders & Shipping
How long does shipping take?
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Standard shipping is 3–5 business days within South Africa. Express is 1–2 business days. Full details are on our Shipping & Returns page.
Do you ship outside South Africa?
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We currently ship to South Africa and Namibia. If you're elsewhere, get in touch and we'll see what's possible.
Can I change or cancel my order?
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If it hasn't shipped yet, yes — email us as soon as possible with your order number. Once it's dispatched, we can't intercept it, but our returns policy still applies.
02
Products & Ingredients
How do you choose what to carry?
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We read the full ingredient list or product details before we carry anything, not just the marketing copy. More on this on our About page.
Are your body care products fragrance-free?
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Most are, or have a fragrance-free option. Each product page lists what's in it — check the details tab on the product itself.
Why is the shop so small?
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On purpose. We add products individually as each is approved, rather than filling shelves to look complete.
03
Returns
What's your returns window?
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14 days from delivery, for unopened goods. Full policy on our Shipping & Returns page.
My order arrived damaged — what now?
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Tell us within 48 hours with a photo and we'll sort a replacement or refund, no need to send anything back first.
04
Wholesale
Do you offer wholesale accounts?
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Yes, for a small number of cafes, delis, and independent shops. See our Wholesale page to apply.