Help & FAQ
If your question isn't here, our contact page goes straight to a real person.
Orders & Shipping
How long does shipping take?
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Standard courier delivery is 3–5 business days, express is 1–2 business days to main centres, and Pargo or PUDO pickup points take 2–4 business days. Orders before 1pm ship the same business day. Full details are on our Shipping & Returns page.
Do you ship outside South Africa?
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We currently ship to South Africa and Namibia. If you're elsewhere, get in touch and we'll see what's possible.
Can I change or cancel my order?
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If it hasn't shipped yet, yes — email us as soon as possible with your order number. Once it's dispatched we can't stop it, but you can still cancel within 7 days of receiving it (food and drink excepted).
Products & Ingredients
How do you choose what to carry?
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We read the full ingredient list or product details before we carry anything, not just the marketing copy. More on this on our About page.
Are your body care products fragrance-free?
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Most are, or have a fragrance-free option. Each product page lists what's in it — check the details tab on the product itself.
Why is the shop so small?
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On purpose. We add products individually as each is approved, rather than filling shelves to look complete.
Returns
What's your returns window?
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You can cancel within 7 days of delivery for any reason, and we accept unused items back for 14 days. Food and drink can't be returned once delivered unless it's faulty. Full policy on our Shipping & Returns page.
My order arrived damaged — what now?
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Let us know as soon as you can, ideally with a photo, and we'll replace or refund it. There's no need to send breakages back. Faulty goods are covered for six months.
Wholesale
Do you offer wholesale accounts?
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Yes, for a small number of cafes, delis, and independent shops. See our Wholesale page to apply.