Shipping & returns

We ship across South Africa and to Namibia. Orders placed before 1pm on a business day are usually packed and dispatched the same day; later orders go out the next business day.

• Standard courier: 3–5 business days to your door. R65, or free on orders over R750.
• Express courier: 1–2 business days to main centres. R150.
• Pickup point or locker: 2–4 business days to a Pargo point or PUDO locker near you. R45, or free on orders over R750. Handy if nobody is home during the day.
• Outlying areas: allow 1–3 extra business days. There is no extra charge.
• Namibia: 5–8 business days, R250. Namibian import VAT may be charged by the courier on delivery and is payable by the recipient.

You will get a tracking link by email and SMS as soon as your parcel leaves us. You can also track your order here.

You can cancel an order within 7 days of receiving it, for any reason and without a penalty. This is your right under the Electronic Communications and Transactions Act. You only pay the direct cost of sending it back.

We go a little further: unused items in their original packaging can be returned within 14 days of delivery for a full refund.

We refund you within 30 days of cancelling, and usually within 5 business days of the return reaching us, using the same payment method you paid with.

• Food and drink bought for everyday use, such as oils, vinegar, salt and honey, once delivered. These are excluded from the cooling-off right.
• Opened body care after the 7-day cooling-off period, for hygiene reasons.
• Gift vouchers once they have been used.

None of this affects your rights if something arrives faulty or damaged.

Everything we sell comes with the six-month warranty of quality in the Consumer Protection Act. If something is faulty, unsafe or not what we described, you can choose a repair, a replacement or a full refund, and we pay the shipping both ways.

If a parcel arrives damaged, let us know as soon as you can, ideally with a photo. You don’t need to send breakages back.

1. Email hello@naturehappy.co.za or WhatsApp us with your order number and what you’d like to return.
2. We send you a Pargo return code or arrange a courier collection. For faulty items this is free.
3. Once it reaches us we refund, replace or repair it, and email you to confirm.

Not happy with how we handled it? See complaints.