Terms of service

Nature Happy is owned and run by the company below. These details are published as required by the Electronic Communications and Transactions Act.

Registered name

Nature Happy (Pty) Ltd

Registration number

20XX/XXXXXX/07, registered in South Africa

VAT number

4XXXXXXXXX

Directors

[Director names]

Registered address

[Street address], Cape Town, Western Cape, 8001

Phone

+27 21 XXX XXXX

WhatsApp

+27 XX XXX XXXX

Email

hello@naturehappy.co.za

Information Officer

[Name], privacy@naturehappy.co.za

1. Add items to your cart. You can review, change or remove anything at any point before you place the order.
2. At checkout you see the full cost, including VAT, delivery and any gift wrapping, before you pay.
3. When you place the order, we email a confirmation and a VAT tax invoice. The sale is final once payment is confirmed.
4. If an item turns out to be unavailable, we let you know and refund you in full.

Prices are in South African rand and include VAT. We accept Visa and Mastercard, Instant EFT, SnapScan and Payflex. Payflex lets you pay in four interest-free instalments, subject to Payflex’s own terms.

Payments are processed by a PCI DSS-compliant payment provider over an encrypted connection. We never see or store your card number.

Delivery times, costs, your 7-day cooling-off right, our 14-day returns and the six-month warranty on faulty goods are set out on Shipping & returns, which forms part of these terms.

Gift vouchers are valid for 3 years from the date of purchase, can be used over more than one order, and cannot be exchanged for cash.

We describe every product as accurately as we can, including ingredients, allergens, size and origin. Natural materials and food can vary a little from the photos; that is part of them being natural. Always check the label before use if you have an allergy.

If something has gone wrong, email complaints@naturehappy.co.za with your order number. We acknowledge every complaint within 2 business days and aim to resolve it within 10.

If we can’t resolve it, you can refer it to the Consumer Goods and Services Ombud at cgso.org.za, or to the National Consumer Commission at thencc.org.za.

Our photography, writing and product descriptions belong to us or our licensors, so please ask before reusing them.

To the extent the law allows, we are not liable for indirect or consequential loss from using the site. Nothing in these terms limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

These terms are governed by the laws of South Africa.